Following Fiona E-Commerce Terms and Conditions

Introduction
These Terms of Purchase (“Terms”) set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase you will be asked to tick a box on our Site which says; “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.

We are based in the UK and our Terms of Purchase are governed by UK legislation. Our digital documents can be downloaded worldwide.
The Terms of Use for our Site and our Privacy Statement can be found on separate pages.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Purchase Terms for Digital Downloads
We have worked hard to create digital products which are of a high standard and support our clients.

If you buy The Queenstown Trip
Planner you are purchasing access to a digital asset, you will not receive a physical product. You will receive instant access automatically once your payment has been processed with instructions to log in to a portal to access the downloads. You can then download and save to your device.

Refunds: As you receive this file instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.

Intellectual Property: Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.

Important Disclaimers: Please be aware that you are purchasing a digital product only. You will not receive a physical product and there will be no 1:1 or group training. Should you require further support get in touch and we can advise you of the options to work with us further, additional fees will apply.

Technical Difficulties: Should you have any problems with downloading your file or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to hello@followingfiona.com

Additional Circumstances:
Should you consider that you have grounds to obtain a refund which are not set out above you should email hello@followingfiona.com to set out your refund request.
All refunds are provided in accordance with your statutory rights.

Law and Jurisdiction:
These Terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.

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